Frequently Asked Questions
Shipping
We don’t yet have an international shipping option on our website just yet but send us a message by clicking here. and we will certainly arrange for your order to be shipped internationally for a flat-rate of $5.
Yes. We love to receive mail! Please write to us at:
Bravelets, 2235 E 6th St Austin, TX 78702
All orders are shipped within 1 business day from Austin, TX. We currently offer three different shipping options: (1) Standard via USPS ($2.00 exc. tax) (2) Priority: 2- 3 days via USPS ($6.00 exc. tax) and (3) Express: 1 business day* via USPS ($20 exc. tax). Once your order has been dispatched you will receive an e-mail with confirmation of shipping and a tracking number. All orders can be tracked via USPS. Please allow up to 10 working days for a standard USPS package to arrive. For express shipments, orders need to be place before 3pm CST to be dispatched the same day. Orders place after 3pm CST will be mailed out the next day.
Yes! We do our best to ship all orders within 1 business day from Austin, TX. Once your order has been dispatched you will receive an e-mail with confirmation of shipping and a USPS tracking number. You can track your order with USPS by simply entering your tracking number on their website.
Returns, Exchanges, Discounts and Refunds
Sure, if you would like to order 10 or more bracelets send us a message by clicking here and we can work out a discount for you based on the size of your order
If for whatever reason you do not wish to keep your bracelet, we are more than happy to exchange or offer a full refund within 30 days. Please also send us a message by clicking here and return the bravelet to:
Bravelets
PO BOX 91508
Austin TX
78709-1508
We want to make sure your bracelet fits perfectly and that you love it! If you would like to exchange your bracelet for a different size, we are more than happy to help you. Please return the bracelet to:
Bravelets
PO BOX 91508
Austin TX
78709-1508
Please state your full name; and the size you would like to exchange it for. Please also send us a message by clicking here so that we can send you the correct size as soon as possible!
Firstly, our apologies that your bravelet broke. This should not happen, but if it does, we will be more than happy to send you an immediate replacement, free of charge. Please return the broken one to:
Bravelets
PO BOX 91508
Austin TX
78709-1508
Please state your full name; and the address you would like it shipped. Please also send us a message by clicking here so that we can send you the replacement as soon as possible!
Sizing
For both the men and women’s style, we offer two sizes: Small/Medium (7.25”) and Large (8.25”). For the women’s bracelet, the Small/Medium is by far our most popular size. The large is most popular for the men’s style. These styles are non-adjustable and unfortunately we’re unable to make custom extra large or small bracelets at this time. However, we do have an adjustable bracelet, which can be adjusted to 5.5” when closed tightest and 9” when open the widest.
General
Unfortunately at this time, we’re unable to customize our bracelets with custom engravings, multi-colors or XS/XL sizes but this is something we would love to offer in the future!
You will receive an e-mail from us confirming your order. You will also receive an email with confirmation of shipping and a USPS tracking number. This is usually within 1 to 2 business days of placing your order.
The men’s and women’s bracelets are made of genuine leather and 100% stainless steel. We would advise not wearing your bracelet in the shower or swimming pool to keep it in excellent condition. The adjustable Bravelets bracelet is made from nylon and stainless steel and is water resistant.
Your bracelet comes with a personal message from our founder, Stephanie Hansen. A card that lets you know where your money has been donated and an inspirational quote as a reminder to Be Brave. It also comes with information about keeping your bracelet in good condition is all packaged up beautifully in a Bravelets™ bag.
The bracelets are assembled in Missouri, USA. The leather is all-American and the stainless steel is imported from China.
Causes and Charities
We donate a flat rate of $10 per bracelet. We don’t believe in the phrase “a portion of proceeds will be donated….” What does that mean? Is a portion $.01? Is a portion 1%? That kind of giving is confusing and un-fulfilling to the purchaser. We want you to feel good about your purchase. We want you to know, when you look down at your wrist, that $10 was donated to your cause.
We select causes based on feedback and requests from the Bravelets™ community. We are constantly adding new causes. If you do not see your cause listed, please click here and fill out the quick form to submit your request for a cause.
We do extensive research and listen to feedback from our community. We do due diligence checks, which includes checking charity financials, ratings and reviews.
We pick the colors based on the official charity colors and/or awareness ribbons. When a cause has multiple colors that represent it for different organizations, we try to pick the most common, well-known awareness color.
Each quarter, so four times a year we write a check to every charity that we support; to the amount of $10 per Bravelets™ bracelet sold.
We love to hear feedback and suggestions. Please click here and fill out the quick form to submit your request for a cause.
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